At waistcorset.com, we prioritize customer satisfaction and want you to feel secure about each purchase. We offer an easy return and refund process in case you’re not happy with your purchase.
Returns are accepted within 30 days of the delivery date. Please consider the following requirements to guarantee a seamless return process:
• Item Condition: All returned items must be undamaged, unworn, and in their original condition, with all tags and labels remaining attached. We won’t take anything that has stains, smells, or shows indications of wear and tear.
• Packaging: Items should be returned in their original packaging, including any accessories or additional materials that came with the product.
• Return Shipping: Unless the item was delivered incorrectly or defectively, customers are responsible for all return shipping charges.
• Processing Time: Our team will verify returned items for eligibility. This procedure may take 5-7 business days after the item is delivered to us.
• Approval and Refund: If we approve your return, we will either refund your money to the original payment method or give you store credit, depending on what you prefer.
• Denied Returns: If an item does not meet our return policy criteria, we may deny the refund and send the item back to you at your expense.
How to start a refund process
1. Contact our support team at info@waistcorset.com with your order number and the reason for the return.
2. Wait for our confirmation and detailed return instructions.
3. Securely package the item and ship it to the address provided.
4. Within 5-7 business days of receiving the item, we will check it and complete your refund.
Refunds:
• The original payment method will receive authorized refunds.
• If the return does not meet our policy criteria, we may deny the refund or issue store credit instead.
• There is no refund for the original shipping fees.
Exchanges: We are currently not offering direct exchanges. If you need a different size or style, kindly return the item and place a new order.
Items that are broken or incorrect: If you receive a defective or inaccurate item, please get in touch with us within 48 hours of delivery. In addition to sending a replacement or providing a complete refund, we will pay for the return shipping.
Non-returnable Items: Undergarments, lingerie, and final sale items are among the items that cannot be returned due to hygienic and quality concerns.
Do You Need Assistance? Contact our support staff at info@waistcorset.com with any queries or worries. We’re happy to assist you!
Thank you for shopping at waistcorset.com! We appreciate your trust and support.